Step 1 : Select any country flag icon except US

Step 2 : Sign in

Step 3 : Select the right item you want to order and add them to cart then check out

Step 4 : Select your country name according to the initial letter of the name

Step 5 : fill in the correct shipping address as required then click Submit to submit the order information

Notice : To make sure you receive your orders in a timely manner, your orders will be shipped from the nearest warehouse to your location. (European countries from our European warehouse, NA from our NA warehouse and Asia from our factory.)

a.How to register a Hubsan account?

i. Go onto the official Hubsan website at www.hubsan.com, click the login icon located at the top right corner, then select register. Fill out the necessary information such as email, username, password and address. Then click on submit to complete the account registration. Make sure you enter a valid e-mail address and remember your password.

b.How to reset your password?

i. Click the log in button at the top right corner and you will find “Forgot your password?” under the box where you enter your password. Enter and submit your email then follow the instructions in your email inbox to reset your password.

c.How to change your password?

i. Log in your account and you will find “Account” when you move your cursor over the user icon at the top right corner. Once you click on “Account”, you can change your password by clicking “Change My Account Password”.

d.How to change your registered email address?

i. Email addresses cannot be altered after registration. Please make sure that you registered with a valid email account. If you wish to change your email address, we recommend registering another Hubsan account with a different email address.

a.Shopping Guide

i. If you have any special requests for delivery, please consult our Customer Service Team in advance.
ii. Please double check the recipient information before submitting a payment and contact our Customer Service Team as soon as possible to remedy any shipping issue. Additional shipping cost may apply to the buyer to change the shipping destination of an on-route package.
iii. If an order is returned to us due to inaccurate information, incorrect address or because it was declined or undeliverable, Hubsan reserves the right to retain the original shipping/handling fee and to deduct certain amount in the refund for costs incurred related to the return of the undeliverable packages.
iv. Please inspect the package upon delivery. Make sure that you have received the correct model, in operable condition and not damaged. Once you sign for the items, you are accepting the product as is. Please note that claims for missing items or items damaged in transit must be received within five business days of receipt.

b.Shipping time & overnight delivery service

i. Shipping times vary for each product depending on stock availability.
ii. Hubsan does not provide any overnight delivery service.

a.What payment methods are supported?

i. We currently only accept PayPal and Credit Card

b.How to confirm whether an order is successfully paid?

i. To check on your order status at any time, log in your Hubsan account. Your PayPal, credit card or bank account will be debited if the order was placed successfully. You will also receive an email confirmation for a successful order.

a.How to place an order?

i. Find the products that you wish to order and add them to your shopping cart
ii. Once you have found all the products you need, go to checkout.
iii. Fill out the necessary shipping and payment information
iv. Follow on-screen instructions to submit the payment.

b.How to check on the status of an order?

i. Log in your account to view the status of your orders
ii. Contact our Customer Service by emailing to service@hubsan.com or using the Live Chat on the right-hand side.

c.How to modify your order?

i. You may not change the items in your order. If you have already paid, please send an email to service@hubsan.com to cancel the order for a refund. You can then place a new order.

d.How to cancel your order?

i. If the items are not paid or shipped, you can cancel your order by logging in your Hubsan account and locate your order in “Account” then click cancel order at the top right corner.
ii. You cannot cancel orders online once your items have been shipped. Please contact our Customer Service Team at service@hubsan.com to request a return.

e.Can I split my order?

i. Items with the same order will be shipped together, not individually. Please order separately if you wish to receive the items individually.

f.How to combine your orders?

i. We will automatically combine orders if the recipient and recipient addresses are the same and the orders were placed within 12 hours of each other.

a.What countries does Hubsan Ship to?

Currently, Hubsan only ships to United States and Canada.

b.How much does shipping cost to my country?

i. For United States, shipping is free for orders over $50.
ii. For Canada, shipping costs are calculated by weight.

c.How can I track my order?

i. You can find the tracking number by logging in your account on www.hubsan.com and track your package on www.usps.com or www.ups.com.
ii. You can also contact our Customer Service Team at service@hubsan.com for the order status.

d.What do I do if items were damaged or missing upon delivery?

i. Damaged during transit:
1. If there is damage to the package, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier.
2. Please do no return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.
ii. Missing items:
1. All mission item claims must be reported to our Customer Service Team within five business days of delivery.
2. We highly recommend you film an unboxing video if the products.